Matt Daughtry - UX Researcher

UX Researcher

Actionable user experience insights, numerous methodologies, for a diverse range of Fortune 500 clients.

Clients

Portfolio

Qualitative, Journey-Mapping

Business Services

A deep dive into the promotions of a printing services company, through the lens of individual user journeys

Qualitative

Engineering

Understanding the implications of the client's silo'ed sites, and users' preferred paths through the content

Eye-Tracking, Quantitative

Insurance

A data-driven redesign comparison, using traditional eye-tracking and task measurements

Qualitative, Personas

Automotive

Identifying the key roles of the target audience, and how to address those needs

Qualitative, Brand Affinity

Apparel

An assessment of both the usability of the client's site, as well as the brand perception

Quantitative, Benchmark

Engineering

An assessment of the site using typical benchmarking metrics

Methodologies

Usability Tests

Generally a series of one-on-one sessions to gather insightful qualitative feedback.

Mobile Testing

Testing beyond the desktop, assessing the user experience on other platforms (e.g., smartphone, tablet, etc.).

Eye Tracking

Utilizing gaze data to gain accurate quantitative assessments and generate heatmaps and gaze plots.

Omni-Channel

Testing the breadth of user experience across multiple platforms and points of user engagement.

Focus Groups

Gaining valuable insights by facilitating group discussions and collaborative evaluations.

Competitive Assessments

Utilizing concrete measurements to provide quantifiable results (e.g., task timings, completion rates, etc.).

Heuristic Evaluations

Providing expert analysis based on best-practices, prior research, and competitor analysis.

Rapid/Agile Testing

Providing quick research & analysis to allow for quick iterations during and after research.

Taxonomy Assessments

Utilizing card sorting and tree testing to evaluation product and information categorizations.

Journey Mapping & Storyboarding

Working with users to understand the process flows and successes and stumbling blocks in a user experience.

...And More

These are just some of the methodologies I've conducted at Usability Sciences.

"Matt and team were calm and professional as they dealt with a messy, changing, incomplete product experience that we gave them to test."

Deborah N. (Banking & Financial)

"Matt and the rest of the team did a great job with every aspect of the project. During testing, [they] were very flexible and delivered quality results."

Don R. (Telecommunications)

"Everything worked well - from ... the customer interviews to the report of findings."

Kelly H. (Research & Engineering)

"[Matt] understood the complex product very quickly and made me feel like I never had anything to worry about, even if we were down to the wire on something."

Lisa N. (Software & Development)

"7 of 7. Timing of responses; the professionalism of the facilitators; the supporting documentation and the manner in which it was delivered!"

Gina K (Information Management)

"The team did a great job and the insights were very actionable to ensure a quality product before release to full production."

Jonathan G. (Healthcare)