Resume
A multi-talented Director of Research, with 9+ years of experience as a UX researcher. Manages a team of talented research consultants and successfully provides actionable user experience insights utilizing numerous methodologies, including one-on-one qualitative usability tests. Outstanding technical expertise contributes to a fuller, richer UX expertise.
Director of UX Research Operations
September 2018 - Present
Manage and mentor a team of talented researchers to ensure high-quality, successful UX and CX client engagements
Continue to lead research engagements as subject matter expert
Customer Success Manager
June 2016 - September 2018
Drive innovations throughout the company that influence technology, processes, and/or any aspect of the needs of our cusotmers to ensure their success
Develop strategies that influence corporate direction and portfolio considerations
Continue to lead projects and deliver insightful and actionable results for a variety of high-profile clients and work across numerous industries (e.g., technology, communications, financial, healthcare, etc.)
Senior User Experience Specialist
January 2013 - June 2016
Provide usability and user experience consulting services (such as user testing and expert reviews) to numerous companies, including many Fortune 500 companies
Lead projects and deliver insightful and actionable results for a variety of high-profile clients and work across numerous industries (e.g., technology, communications, financial, healthcare, etc.)
Developed and implemented numerous tools and innovations to improve research capabilities, general efficiency, and employee satisfaction (e.g., employee portal, webcam viewer, inventory system)
Usability Analyst
June 2011 - January 2013
Led and supported projects providing usability consulting services for numerous clients across multiple industries
Clients and coworkers quickly recognized and praised strengths such as outstanding customer relations, insightful analysis, and dedicated work ethic
Lead Developer
2012 - Present
Sole programmer for a custom keyboard extension and mobile game for iOS devices
To date, these have been purchased over 650 times
Research Assistant
2010
Researched human factors paradigms and developed various scenarios in a driving simulator, including scenarios designed to test texting while driving, change-blindness, traffic conditions, and others
Resident Assistant
August 2008 - May 2010
Served as a mentor and advisor for first year and upperclass students. Worked with other resident assistants to develop a successful hall community. Created and presented hall programs for education and entertainment. Developed mediation and conflict resolution skills. Enforced University policy.
Education
Southwestern University
2007-2011
King Creativity Grant
2010
The King Creativity Fund was established and endowed annually to support "innovative and visionary projects."
This individual grant was received while at Southwestern University to study the perceptions of artificial intelligences, and how people would react and behave toward radically human-like artificial intelligences.
Skills & Expertise
User Experience
Usability Tests
Mobile Testing
Eye Tracking
Omni-Channel
Focus Groups
Competitive Assessments
Heuristic Evaluations
Rapid/Agile Testing
Taxonomy Assessments
Journey Mapping
Storyboarding
Technical
HTML
Css (& compilers)
Javascript & JQuery
Limited prototyping tools
Xcode & Swift
Additional programming experience
Photoshop
Windows & Mac OS
References available upon request
Contact Me
I’m an experienced and passionate UX researcher at one of the oldest firms in the industry, with a great deal of technical and development expertise as well.