Resume
UX Research Leader with 12+ years of experience scaling research practices, leading cross-functional teams, and shaping digital strategy for Fortune 500 clients. Proven ability to embed customer insights into design and development lifecycles, build high-performing research operations, and deliver measurable business outcomes. Recognized for combining methodological rigor with technical fluency to bridge research, design, and engineering.
UX Research Manager
January 2021 - present
Lead strategic research initiatives across industries including financial services, healthcare, and automotive, ensuring insights directly inform design and development.
Partner with executive stakeholders to define customer-centric strategies and optimize digital experiences.
Introduced new research frameworks and toolkits, adding 10+ new methodologies to our UX/CX portfolio.
Director of UX Research Operations
September 2018 - December 2020
Built and managed a team of 10+ researchers, delivering high-impact UX and CX engagements for Fortune 500 clients.
Scaled research operations by streamlining processes and introducing new tools, reducing project turnaround time by 25%.
Partnered with executives to align research insights with corporate strategy and client portfolio direction.
Customer Success Manager
June 2016 - September 2018
Drive innovations throughout the company that influence technology, processes, and/or any aspect of the needs of our cusotmers to ensure their success
Develop strategies that influence corporate direction and portfolio considerations
Continue to lead projects and deliver insightful and actionable results for a variety of high-profile clients and work across numerous industries (e.g., technology, communications, financial, healthcare, etc.)
Senior User Experience Specialist
January 2013 - June 2016
Provide usability and user experience consulting services (such as user testing and expert reviews) to numerous companies, including many Fortune 500 companies
Lead projects and deliver insightful and actionable results for a variety of high-profile clients and work across numerous industries (e.g., technology, communications, financial, healthcare, etc.)
Developed and implemented numerous tools and innovations to improve research capabilities, general efficiency, and employee satisfaction (e.g., employee portal, webcam viewer, inventory system)
Usability Analyst
June 2011 - January 2013
Led and supported projects providing usability consulting services for numerous clients across multiple industries
Clients and coworkers quickly recognized and praised strengths such as outstanding customer relations, insightful analysis, and dedicated work ethic
Lead Developer
2012 - Present
Sole programmer for a custom keyboard extension and mobile game for iOS devices
To date, these have been purchased over 650 times
Research Assistant
2010
Researched human factors paradigms and developed various scenarios in a driving simulator, including scenarios designed to test texting while driving, change-blindness, traffic conditions, and others
Resident Assistant
August 2008 - May 2010
Served as a mentor and advisor for first year and upperclass students. Worked with other resident assistants to develop a successful hall community. Created and presented hall programs for education and entertainment. Developed mediation and conflict resolution skills. Enforced University policy.
Education
Southwestern University
2007-2011
King Creativity Grant
2010
The King Creativity Fund was established and endowed annually to support "innovative and visionary projects."
This individual grant was received while at Southwestern University to study the perceptions of artificial intelligences, and how people would react and behave toward radically human-like artificial intelligences.
Skills & Expertise
Research Methods
Usability testing, heuristic evaluation, card sorting, tree testing, surveys, taxonomy, comparative analysis, focus groups
Leadership & Strategy
Workshop facilitation, team management, research operations, stakeholder alignment, executive reporting, strategic planning
Technical Fluency
Basic front-end (HTML, CSS, JavaScript), prototyping tools, analytics platforms, iOS app development
References available upon request
Contact Me
I’m an experienced and passionate UX researcher at one of the oldest firms in the industry, with a great deal of technical and development expertise as well.