UX Specialist

Actionable user experience insights, numerous methodologies, for a diverse range of Fortune 500 clients.

At Usability Sciences

I provide usability and user experience consulting services (such as user testing and expert reviews) to numerous companies, including many Fortune 500 companies.

I've led projects and delivered insightful and actionable results for a variety of high-profile clients and worked across numerous industries (e.g., technology, communications, financial, healthcare, etc.)

As a senior specialist, I've contributed to corporate direction and helped drive internal strategies.

I've also developed and implemented numerous tools and innovations to improve research capabilities, general efficiency, and employee satisfaction

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Portfolio Examples

Methodologies

Clients

Methodologies I've Conducted

Usability Tests

Generally a series of one-on-one sessions to gather insightful qualitative feedback.

Mobile Testing

Testing beyond the desktop, assessing the user experience on other platforms (e.g., smartphone, tablet, etc.).

Eye Tracking

Utilizing gaze data to gain accurate quantitative assessments and generate heatmaps and gaze plots.

Omni-Channel

Testing the breadth of user experience across multiple platforms and points of user engagement.

Focus Groups

Gaining valuable insights by facilitating group discussions and collaborative evaluations.

Competitive Assessments

Utilizing concrete measurements to provide quantifiable results (e.g., task timings, completion rates, etc.).

Heuristic Evaluations

Providing expert analysis based on best-practices, prior research, and competitor analysis.

Rapid/Agile Testing

Providing quick research & analysis to allow for quick iterations during and after research.

Taxonomy Assessments

Utilizing card sorting and tree testing to evaluation product and information categorizations.

Journey Mapping & Storyboarding

Working with users to understand the process flows and successes and stumbling blocks in a user experience.

...And More

These are just some of the methodologies I've conducted at Usability Sciences.

"Matt and team were calm and professional as they dealt with a messy, changing, incomplete product experience that we gave them to test."

Deborah N. (Banking & Financial)

"Matt and the rest of the team did a great job with every aspect of the project. During testing, [they] were very flexible and delivered quality results."

Don R. (Telecommunications)

"Everything worked well - from ... the customer interviews to the report of findings."

Kelly H. (Research & Engineering)

"[Matt] understood the complex product very quickly and made me feel like I never had anything to worry about, even if we were down to the wire on something."

Lisa N. (Software & Development)

"7 of 7. Timing of responses; the professionalism of the facilitators; the supporting documentation and the manner in which it was delivered!"

Gina K (Information Management)

"The team did a great job and the insights were very actionable to ensure a quality product before release to full production."

Jonathan G. (Healthcare)